Apprentice Customer Service Technician

Role Overview

• Responsible for operating and stewarding our below-ground networks to ensure we provide high quality drinking water to our customers.
• Making cost effective decisions on the operation, repair and maintenance of the water network, ensuring there is minimal disruption to our customer’s water supply.
• Attend customer home appointments to resolve water supply issues.
• Investigate, advise and report on enquiries providing a quality customer experience to meet customer expectations on all enquiries while delivering regulatory and company standards.
• Support with burst mains, support the fire brigade with water supplies, plan and execute network isolations to facilitate works, investigate reports of visible leakage and complete network MOTs to assure the accessibility and operability of our assets.

Requirements

• Full UK Clean/Manual UK Driving Licence
• 3 GCSEs with a grade 4 (C) or above(Desirable)
• Ability to perform manual handling activities safely and competently such as operating valves and lifting lids.
• Competent in use of Microsoft Office applications
• Keen interest in the environment and water industry
• Willingness to help people and support local communities
• Strong desire for career progression and passion for continual learning

Benefits

• A starting salary of £20,827 with an additional flex allowance of £4,884
• Salary reviews at key programme milestones with the potential to earn £40,137 plus flex allowance when fully trained and qualified and having successfully achieved all targets
• An additional standby allowance of £5,694 once all programme elements are completed and you are signed off to work as an independent Customer Service Technician
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Disability confident (if you need to apply through a different format, please contact the Talent Acquisition Partner for this role)