Key skills
JavaScriptSQLGoHTML5SaaSCRMRemote Work
About this role
Role Overview
- Structure, lead and operate the technical support for the imagino solution
- Provide very high-level support, ensuring compliance with contractual SLAs
- Ensure satisfaction of enterprise/key account customers
- Increase the maturity of imagino support at an international scale
- Manage support from France for the France, United States and Asia regions
- Act as the technical and support point of contact for the imagino platform
- Establish the foundations for a structured, scalable and international support organization (with 24/7 operation eventual goal)
Requirements
- University degree (Bachelor’s to Master’s level, Bac+3 to Bac+5)
- 8 years of experience in a technical support, consulting or SaaS environment
- Significant experience at a software vendor is highly valued
- Proven experience working in a structured, large-scale support organization
- Comfortable operating in an international environment
- Knowledge of CRM tools that handle customer data
- Databases (SQL), both in design and practical use
- Common web-oriented languages: HTML5, CSS, JavaScript, Go…
Tech Stack
- JavaScript
- SQL
Benefits
- Meal vouchers (tickets restaurant): €11 per day
- BSPCE (employee stock options)
- 2 days of remote work per week
- Supplementary health insurance (mutuelle)
- 50% reimbursement of public transport costs