Enable data-driven decision making
Size problems and opportunities through structured, first-principles analysis
Build decision models, including sensitivity and scenario analyses
Conduct ad-hoc deep dives across the Operations department to uncover drivers behind performance trends and KPIs
Synthesize insights and translate them into clear, actionable recommendations
Own and optimize executive-level reporting and dashboards
Map current-state workflows and identify bottlenecks, pain points, and constraints
Define target-state processes that improve efficiency and customer experience
Write clear SOPs, checklists, and playbooks, and support training and adoption
Identify automation and offshoring opportunities to reduce cost-to-serve
Collaborate cross-functionally to execute on impactful operational and CX initiatives
Support planning, coordination, and execution for new service line or clinical expansion launches
Build operational readiness plans, launch checklists, and playbooks
Coordinate across teams to ensure smooth and on-time launch delivery
Measure post-launch performance and identify opportunities to scale impact

Bring 2-3 years of experience in consulting; a strong plus for strategy and ops experience within digital health
Structured problem solving: Ability to frame ambiguous problems, evaluate options, set baselines, define success metrics, and drive toward a clear, testable plan
Advanced quantitative analysis, modeling, and synthesis skills: Experience building advanced Excel/Sheets models, validating assumptions, and translating data into clear recommendations. Comfortable with business intelligence tools and pressure-testing outputs. SQL is a strong plus
Excellent project management toolkit: Ability to develop project plans, manage dependencies, and land milestones on time with clear accountability
Systems thinking and scalability: Focused on designing solutions that scale, with a thoughtful people/systems/tooling approach
Learning agility: Ability to ramp quickly on new domains and tooling, absorb feedback, and iterate to improve outcomes
Strong communication: Clear and concise written and verbal communication skills, with the ability to synthesize complex information for diverse audiences

Senior Analyst, Strategy and Operations

Key skills