About this role

Respond to support tickets, troubleshoot issues, and resolve account or payment-related questions with empathy and accuracy.
Proactively reach out to ensure practitioners are fully utilizing our platform — from services and profiles to reviews and booking tools.
Contact practitioners who are inactive or considering cancellation to understand their challenges, offer solutions, and win them back.
Help practitioners optimize their listings, improve client experience, and increase bookings.
Gather recurring feedback and share insights with our product and growth teams to improve the platform and practitioner experience.

2+ years in Customer Success, Account Management, or Customer Support
Proven experience helping customers adopt products, solve problems, and stay engaged
Strong written and spoken English communication skills (Spanish a plus)
A proactive, self-starting attitude — you don’t just wait for tickets, you look for ways to help
Passion for wellness and alignment with Heal.me’s mission
Comfortable working autonomously and collaborating with a distributed team

Customer Success Specialist

Key skills