Process clients' orders
Invoicing
Credit Controller
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account estatus
Assist and solve challenging client requests or issue escalations as needed
Collaborate with Sales, Logistics, and Finance to ensure smooth end-to-end operations.
Align with the Sales team on priorities, launches, and key client developments.
Support the operational execution of customer programs and special requirements.
Prepare regular reports (order status, account performance, forecasts).
Update and manage customer files, data accuracy, and CRM documentation.
Ensure all paperwork and administrative follow-ups are completed on time.
Support process improvements and maintain documentation.
Attend team and cross-functional meetings to stay aligned on priorities, new processes, and commercial updates.

Customer Service

Key skills