Key skills
CommunicationCollaboration
About this role
Role Overview
- Leading technical service delivery and building relationships with customer operations teams
- Owning and resolving complex technical issues using Cisco solutions
- Diagnosing and managing technical incidents across Security, Collaboration, and DC stacks
- Creating and using test environments for troubleshooting and compatibility checks
- Writing clear technical documentation and sharing knowledge with the wider team
- Providing regular updates to stakeholders and maintaining solid incident records
Requirements
- DV Clearance – Essential
- Cisco CCNA or CCNP – Strongly preferred
- Experience in at least one of the following areas:
- Networking
- Security
- Unified Collaboration
- Data Centre (DC)
- Strong communication and stakeholder engagement skills
- A methodical and proactive approach to solving complex technical problem
Benefits
- Hybrid work environment
- Opportunities to work closely with major industry players