Design, build, and maintain automations that improve operational efficiency across various teams
Develop and maintain workflows in n8n, integrating with tools like Zendesk CRMs, internal services, and 3rd-party APIs
Build custom logic and integrations using JavaScript and PHP (Laravel)
Collaborate with cross-functional teams (Support, Product, Engineering) to gather requirements and implement process automations
Monitor, debug, and optimize automation flows for performance, reliability, and scalability
Maintain clean documentation of workflows, APIs, and automation logic
Contribute to the technical architecture of our automation ecosystem
Participate in code reviews and uphold coding best practices

4+ years of experience in software development or automation-focused roles
Proficiency in JavaScript and PHP (Laravel framework)
Experience with low-code/no-code platforms like n8n (or similar: Zapier, Make, Node-RED)
Experience integrating REST APIs and webhooks
Good understanding of software architecture and data flow in software systems
Ability to write clean, maintainable, and testable code
Strong debugging and problem-solving skills
Familiarity with monitoring/logging tools (e.g., Sentry, Datadog)
Experience with version control systems (e.g., Git) and CI/CD pipelines
Background in customer service or operations engineering is a plus
Strong communication skills for collaborating with technical and non-technical teams
Problem-solving mindset with attention to detail
Ability to manage multiple tasks and prioritize effectively

AI Automation Engineer

Key skills