Maintain and optimize efficient processes and tools to support the rapid market growth of Digital Advisory products
Act as the primary coordinator for Jira projects, ensuring technical tasks align with business priorities
Coordinate with Legal and GDBS teams to ensure operational workflows (contracting, data privacy) are seamless
Own the Luumo PowerBI dashboards, ensuring they are reviewed and updated regularly to provide accurate, data-driven insights for leadership
Manage data flows, including API data extraction to BigQuery, maintaining high standards for data quality and validation
Develop, maintain, and quarterly review all Luumo guidance and FAQ materials to ensure "Zero outdated guidance"
Lead "Luumo engagement projects" to drive internal adoption among consultants and Client Success Managers (CSMs)
Create training materials that translate complex platform features into actionable consultant workflows
Ensure that new tasks and activities are accurately created in Salesforce (SF) for the CSM team
Oversee the "Manual update SF and AQ" processes to prevent backlogs and ensure reporting accuracy

Degree in Business Administration, Data Management, Sustainability, or a related field
Minimum of 6+ years of relevant experience in operational roles, specifically within digital platforms or professional services
Demonstrated experience leading process changes and driving tool adoption within a global, cross-functional team
Strong hands-on experience with Power BI (including data validation), Salesforce, and Jira
Exceptional interpersonal skills with the ability to influence and align diverse teams (Legal, Sales, CSM) without direct authority
Ability to identify patterns in datasets to drive Advisory insights and maintain high standards for data quality
Excellent English oral and written skills, with the ability to translate complex platform features into actionable workflows for non-technical stakeholders
Highly self-motivated with a proactive, ownership-driven approach, capable of working independently while navigating a rapidly changing digital landscape

Work-life balance
Flexible working hours
Flexible workplace (home office)
Above-average vacation allowances
Options to buy up to 5 extra days of time off
Life Insurance Available to all employees across the world
Access to mental, physical and financial wellbeing support through our Employee Assistance Program (TELUS Health)
Competitive Paid Parental leave
Compassionate Leave

Global Lead Specialist, Operations, Climate Advisory

Key skills