This role is expected to work in EST
Lead and develop the Customer Success Manager (CSM) team while managing your own book of business
Guide client SEO strategies, coaching CSMs on execution, driving retention and upsell
Create and implement CSM ROCKs (key priorities)
Support CSMs in client SEO strategy and implementation
Collaborate with CSMs to develop upsell strategies aligned with quarterly revenue targets
Conduct monthly churn post-mortem reviews to identify patterns and develop win-back strategies
Conduct performance reviews and provide ongoing coaching and mentorship
Lead CSM hiring, with a strong focus on bringing in SEO-literate talent
Implement and lead training sessions and development programs, including SEO best practices
Oversee invoicing and billing procedures
Ensure CSM team is well-versed in Search Atlas tools and SEO best practices.
Stay ahead of algorithm updates, industry trends, and emerging SEO tools

3+ years of hands-on SEO experience at the agency or enterprise level — this is a hard requirement
Fluent in technical SEO, on-page optimization, link building, and content strategy
2+ years of leadership experience in customer success or a similar client-facing role
Proven ability to build, coach, and develop high-performing teams
Experience managing client accounts and executing data-driven client strategies
Excellent communication, strategic thinking, and problem-solving skills
Proficiency with HubSpot, billing systems, and customer success tools
Ability to work cross-functionally with sales and other teams
Familiarity with Search Atlas or similar SEO platforms
Experience working with enterprise-level or Fortune 500 clients
Background in a SaaS or high-growth tech environment.

SEO Customer Success Team Lead

Key skills