Onboarding Consultant

Role Overview

• Guide new customers through the onboarding journey, from kick-off to go-live.
• Configure and tailor the software solution to meet customer requirements.
• Lead product training sessions, virtually or on-site.
• Act as the primary point of contact during onboarding.
• Help ensure long-term customer success and high customer satisfaction.
• Coordinate closely with Sales, Support, and Product teams.
• Manage multiple onboarding projects simultaneously.
• Proactively monitor progress and continuously improve onboarding processes.

Requirements

• At least 2 years of experience in a SaaS or hospitality/booking technology environment, system configuration and integrations is highly valued.
• 2–4 years of experience in onboarding, implementation, customer success, training, or similar customer-facing roles.
• Comfortable working with property management, booking, or other hospitality systems.
• Experience with our core platforms, VisBook and/or BookVisit, will be highly valued.
• Strong organizational and project management skills.
• Familiarity with CRM, ticketing, or project management tools such as HubSpot, Zendesk, Asana, or similar systems is an advantage.
• The ability to analyze and interpret customer data to guide usage, identify risks, and support successful onboarding outcomes.
• Strong communication skills, with the ability to explain complex processes clearly.
• A customer-focused, empathetic, and solution-oriented mindset.
• Fluency in Swedish and professional working proficiency in English, both written and spoken, are required.

Benefits

• A culture that supports learning, collaboration, and continuous improvement
• An international environment with colleagues across more than 10 countries
• Work that directly contributes to better experiences for operators, partners, and guests
• A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces.