Design, develop, and customize ServiceNow applications, modules, and integrations using JavaScript, Glide APIs, Flow Designer, Integration Hub, UI Builder, and other platform components.
Implement and enhance core ITSM/ITOM/ITAM modules such as Incident, Problem, Change, CMDB, Service Catalog, Service Mapping, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), etc.
Create complex client scripts, business rules, script includes, UI policies, UI actions, and scheduled jobs.
Build and maintain scoped applications and custom modules following ServiceNow best practices and coding standards.
Translate business requirements into robust technical solutions that leverage native platform capabilities.
Participate in solution design sessions, providing technical expertise and recommendations.
Ensure solutions meet security, performance, compliance, and maintainability standards.
Design and implement integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, Integration Hub spokes, and event-based or scheduled data exchanges.
Maintain platform stability, performance tuning, and proactive issue detection.

5–8+ years of hands-on ServiceNow development experience in enterprise environments.
Strong proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow server/client-side scripting.
Deep knowledge of core ServiceNow modules and capabilities (ITSM, ITOM, ITAM, CMDB, Service Catalog, Discovery, Service Portal/UI Builder, Employee Center and Widgets).
Experience with REST/SOAP integrations, MID Server, Integration Hub, and API authentication mechanisms (OAuth, Basic, MTLS).
Strong understanding of the CSDM data model, CMDB architecture, and service mapping.
Experience with Agile/Scrum methodology and working in a sprint-based environment.
Ability to document technical designs, data flows, and solution architecture.

ServiceNow Developer

Key skills