Customer Service Representative, French
Spain
Full Time
2 hours ago
No H1B
Key skills
SalesforceCRMCommunicationCollaborationAccount Management
About this role
Role Overview
- Be the first point of contact for clinics and private patients via phone and email
- Provide clear information about genetic testing services and guide customers
- Track, manage and resolve customer inquiries proactively
- Collaborate closely with Laboratory, Diagnostics, and Genetic Counseling teams
- Manage customer data in Salesforce CRM and Navision
- Support payment collections, kit requests, and account management
- Ensure accurate, up-to-date customer information
- Contribute to improved service processes
Requirements
- Bachelor’s degree or equivalent
- Experience: 3+ years in customer service, ideally in healthcare
- Technical skills: Salesforce, Navision, Microsoft Office
- Languages: Native/Bilingual Spanish, Fluent English, plus French/Italian valued
- Strong communication, problem-solving and collaboration skills
Benefits
- Medical insurance
- Flexible compensation options
- Discounts on our platform and gym memberships
- Free coffee at the workplace
- Job stability in a growing and innovative company