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Customer Success Manager at MSA Careers & Consulting Ltd | JobVerse
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Customer Success Manager
MSA Careers & Consulting Ltd
Remote
Website
LinkedIn
Customer Success Manager
United States
Full Time
1 week ago
$70,000 - $95,000 USD
No Visa Sponsorship
Apply Now
Key skills
SaaS
CRM
Leadership
About this role
Role Overview
Own a portfolio of approximately 20 high-value client relationships
Design quarterly business reviews that clients actually look forward to
Identify the key engagement levers that move the needle for each account
Partner with internal teams to deliver remarkable outcomes
Translate member outcomes (debt reduction, credit improvement, savings growth) into business language for executives
Bring proven frameworks—client health scoring, renewal risk assessment, expansion opportunity identification
Requirements
Managed complex B2B client relationships for 5+ years (benefits, HR tech, financial services, or SaaS preferred)
Presented to senior leadership and executive audiences
Owned retention and expansion targets with proven track record of 90%+ retention
Built client success frameworks (health scoring, renewal processes, QBR formats)
Used CRM platforms strategically (HubSpot experience preferred)
Operated with autonomy in environments where you defined the "how" based on clear "what" objectives
Benefits
Medical
Dental
Vision
401(k) match
remote flexibility
free MSA financial coaching
Apply Now
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