Serve as the Services Transformation Director supporting efforts to transform services delivery processes
Work with the TMO cross-functional team as the services expert to execute on various business transformation initiatives
Partner with global services team to develop services approach to drive business strategy
Create plan with global services team to execute on cross-functional initiatives and partner to create a roadmap
Understand contemporary tools and automation which will improve quality, efficiency and cycle of services delivery
Partner with Region Services Leaders to develop a framework to scale our resourcing mix
Help develop business cases and prioritization frameworks focused on delivering maximum value
Accountable for creating the solution design including people, process and technology landscape
Partner with multiple internal and external stakeholders to prioritise and coordinate multiple programmes simultaneously
Act as main point of contact for regional services leaders

Bachelor’s Degree in business, science, engineering, technology or related discipline
15+ years’ experience in services leadership and driving transformation within project delivery
Knowledge of services execution methodologies, tools and templates
Good working knowledge of Lean and experience implementing Lean to drive business transformation
Culturally sensitive, capable of handling interactions with a “global mindset”
Strong project management and facilitation skills
Experience managing the life-cycle of complex initiatives, unblocking teams and increasing the speed of delivery, negotiating resources and priorities
Demonstrated experience with software system implementation organizations – prior experience managing project teams/services delivery
Process improvement experience, driving operational and technological innovation
Exceptional interpersonal skills – ability to synthesize complex issues and communicate
Excellent analytical skills to analyse the business issues/challenges to support the right decision-making process

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

Senior Director – Services, Transformation

Key skills