Performing a wide range of project
and service-related tasks for customers
Installing, commissioning, and starting up new systems
Delivering lifecycle support services
Responding to customer service inquiries
Resolving technical issues
Serving as a subject matter expert for the line of SMART Products
Ensuring high customer satisfaction for North American SMART product customers
Collaborating with other team members to ensure that technical matters are being satisfactorily addressed and resolved in a timely manner
Providing regular updates to customers regarding the status of their projects and service inquiries
Preparing and maintaining technical reports in accordance with project scope or service inquiry requirements
Ensuring that all project and service work is completed in compliance with company policies and procedures.

Associate's degree in electronics, engineering, mechatronics or related field preferred
Minimum of 5 years of experience in customer service or technical support roles
Understanding of the pulp and paper manufacturing process is preferred, in particular paper machine operations
Experience with data communications links between PLC and DCS (Modbus, OPC, Ethernet IP, etc)
Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences
Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently
Experience with instrumentation and electrification, including installation, troubleshooting and repair
Ability to work independently as well as in a team environment
Must have a valid driver's license and be able to travel to customer sites as needed
This position requires regular travel across North America (including Canada and Mexico).

Field Services Engineer

Key skills