Own the day-to-day operational engine across InvestEngine’s back-office, ensuring work is controlled, accurate, and consistently delivered
Be accountable for outcomes across CASS reconciliations, client money and assets, payments, trading lifecycle, settlement, and corporate actions
Act as the escalation point for operational incidents, breaches, and near-misses, driving root cause analysis and durable fixes
Lead process design and re-engineering in a proprietary fintech environment, reducing manual work and operational risk
Partner with Product, Engineering, and Data to improve straight-through processing and embed operational change
Lead, develop, and retain high-performing operational teams, setting clear expectations and uncompromising standards
Ensure operational practices align with FCA expectations, producing clear MI and supporting regulatory interactions

Senior operational leadership experience in a fintech or digital investment platform
Direct hands-on exposure to CASS and client money / asset controls
Strong working knowledge of payments, trading, settlement, and corporate actions
Proven ability to design and improve operational processes in a proprietary tech environment
Experience leading and developing high-performing operational teams
Relentlessly high standards, strong root-cause thinking, and personal ownership of issues
Solid understanding of FCA expectations, with the confidence to operate as a strong first-line leader

Head of Back Office Operations – Investments

Key skills