Own and deliver the end-to-end back-office automation strategy, focusing on scalability, compliance, and operational efficiency.
Translate business requirements into a clear automation roadmap and measurable delivery milestones.
Lead delivery of automation initiatives across core operational areas (e.g. CASS reconciliations, journals, workflow automation, CRM migrations).
Embed compliance by design and ensure auditability and traceability are built into automated processes.
Drive measurable reductions in manual work and operational errors through smart process redesign and data-led prioritisation.
Build and lead a cross-functional Ops Automation Guild to foster collaboration and continuous improvement across teams.

Proven experience within product ownership or operational automation, ideally within financial services or investment operations.
Deep understanding of back-office and middle-office processes in retail investment products or asset servicing.
Strong delivery track record — able to define, own, and execute automation roadmaps end-to-end.
Expertise in embedding compliance by design and integrating audit controls into product workflows.
Skilled in data-driven decision-making, process mapping, and optimisation for scale.
Confident influencing across teams and senior stakeholders, aligning Product, Operations, Compliance, and Tech.
Nice to Have: Background in leading or contributing to automation guilds or design councils.
Experience managing migrations from legacy systems (e.g. Django, CRM) to scalable automated frameworks.

Head of Product – Back Office Operations

Key skills