Achieve targets for new order value.
Manage allocated accounts in a customer centric manner.
Share customer best practices in RQI program adoption.
Use a consultative approach to achieve financial goals.
Drive RQI Portfolio adoption through successful implementation.
Build long term relationships with designated customers.
Ensure overall customer health and retention of learners/subscriptions.
Act as ambassador for the RQIP mission of saving more lives and engaging customer leadership.
Ensure mastery of features, functionality, and value proposition.
Conduct research for deployment of strategic marketing initiatives.

Bachelor’s Degree in Business, Life Sciences, or related field.
Minimum of 5 years involving field-based sales, account management, and/or relationship management with consistent achievement of business goals.
Experience delivering education/training within a clinical environment a plus.
Valid Driver’s License.
Ability to lift and carry 70 pounds on a regular basis.
Travel as needed to effectively manage customer accounts with 3-4 high quality in person meetings per week.

Impact Manager, Customer Success

Key skills