Ensure customers fully onboarded and enabled to leverage Buxton’s platform to achieve their business objectives.
Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities.
Build strong relationships with key customer stakeholders, providing insights and actionable recommendations.
Own challenges, streamline workflows, and deliver fast, tangible results.
Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution.
Negotiate, creating renewal agreements and identifying, vetting, and closing upsell opportunities.

At least 4 years of experience in customer success or strategic account management in the SaaS Industry.
Bias toward action
proactive, solution-oriented, and accountable.
Strong analytical mindset
able to assess customer needs and drive meaningful improvements.
Excellent communication skills
persuasive, strategic, and clear.
Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must.

Customer Success Manager

Key skills