Customer Success Manager

Wayvia is a company that leverages AI, data, and innovation to enhance commerce for top global brands. They are seeking a Customer Success Manager responsible for managing the complete customer lifecycle, focusing on retention, growth, and customer satisfaction.

Responsibilities:

• Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals
• Lead customer retention initiatives and strategies
• Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers
• Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting
• Create success plans and conduct executive-level quarterly business reviews
• Build cross-functional relationships at both user and executive levels across multiple internal teams and brands

Requirements:

• Bachelor's Degree or equivalent experience
• Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company
• Proven ability to manage and grow a substantial book of business and share best practices with peers
• Strong multitasking and prioritization skills; ability to manage competing priorities effectively
• Project Management experience or skills are strongly desired
• Previous experience with performance-based compensation tied to sales/revenue and retention goals
• Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus
• Account planning is a plus
• Experience with Google Analytics and Digital Marketing are strongly desired