Pre-Sales Engineer

Role Overview

• Promote and introduce product solutions according to customer thesis, technical consultation, and support of key clients.
• Analyze customer needs in collaboration with the sales department.
• Support tender submissions and technical proposals.
• Develop system architecture, bill of materials (BOM), and compliance documentation.
• Support proof-of-concept (POC) deployments and system testing.
• Support sales team with follow from leads in our portal.
• Develop long-term relationships with key partners of the company.
• Introduce product roadmaps and new features for Ajax Systems distributors, as well as installers.
• Ensure solutions align with local regulatory requirements.
• Teach technical staff at Ajax Systems distributors and dealers to increase their knowledge of products and technology.
• Conduct technical seminars, exhibitions, presentations, webinars on the product (for customers and company employees).
• Act as escalation point for complex technical issues.
• Assist in troubleshooting high-value or strategic projects.
• Support key enterprise deployments when required.
• Test product features and write technical documentation for new products or solutions, and collaborate with the rest of the team.
• Market research and comparative characteristics of products of the competitors.

Requirements

• 2 or more years of experience in a similar role within alarm, video surveillance, access control, and home automation fields.
• Excellent working knowledge of intrusion and IP CCTV and access control systems.
• Experience in installing/designing video surveillance, fire, intrusion, or other security systems.
• Experience in public speaking (as an advantage).
• Strong communication skills.
• Strong English skills (verbal and written).
• Availability to travel for business.

Benefits

• Opportunity to work in one of the most recognized and innovative security manufacturers.
• Opportunity to take on new challenges, advance your career, and make a meaningful impact.
• Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.
• A zero-bullshit culture.