Key skills
Project ManagementCommunicationProblem Solving
About this role
Role Overview
- Set up and calibrate power tools and lifting equipment at customer sites.
- Ensure compliance with safety standards during installation.
- Diagnose mechanical, electrical, and software faults.
- Conduct preventive maintenance to reduce downtime.
- Perform inspections and certifications for lifting equipment.
- Maintain records of safety checks and compliance audits.
- Provide on-site and remote troubleshooting assistance.
- Guide customers on proper usage, maintenance, and safety practices.
- Handle warranty claims and escalate complex issues to technical teams.
- Maintain detailed service logs, inspection reports, and repair histories.
- Document customer feedback and recurring issues for product improvement.
- Train customers and junior technicians in equipment handling and maintenance.
- Stay updated with new technologies, tools, and service protocols.
- Visit customer sites for scheduled maintenance, emergency repairs, and audits.
- Work in varied environments including construction sites, factories, and warehouses.
- Revenue delivery and payment collections
- Execution of Service agreements.
- Maintain and update product installation base in the region.
Requirements
- Diploma, B.Tech./BE or equivalent degree in Mechatronics /Electrical Engineering
- 5-7 years’ experience in Industrial Power Tools and Lifting domain.
- Core Competencies: Good follow up skills
- Self-driven
- Innovative
- Team player
- Problem solving and analysis
- Excellent communication skills
- Customer management
- Site management
- KPI’s: Utilization
- Response time
- First time fix rate
- Contracts retention rate
- Collections
- Revenue
- Preferences: Diploma, B.Tech./BE or equivalent degree in Mechatronics/Electrical Engineering with experience in PLC programming/executing and maintaining controls and automation installations.
- Experience in project management
Benefits
- Stock options (Employee Ownership Program) that align your interests with the company's success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Maternity/Paternity Leaves
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.