Key skills
CSaaSCRMLeadershipTeam LeadershipCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Lead, scale and inspire the Account Management team
- Develop strategies and KPIs for Account Management
- Responsible for renewals as well as upsell and cross-sell opportunities
- Manage and develop strategically important customers as an equal partner
- Design the customer journey after closing
- Optimize various processes
- Convey customer needs and feedback to product and development teams
Requirements
- At least 5 years in Account Management or Customer Success
- At least 2 years of team leadership experience (ideally in a SaaS environment)
- Empathetic and motivating personality
- Strategic thinker with experience building scalable structures in the CS/AM area
- Strong communicator, especially when engaging with C-level executives
- Proven track record in closing large contracts
- Data-focused with confident use of CRM and reporting tools
- Fluent German and very good English skills
- Experienced with tools like HubSpot, Notion, Slack, and common CS and CRM systems
Benefits
- 30 days of annual leave
- Flexible working hours
- Remote, in the Berlin office, or hybrid
- you decide where you are most productive
- Annual training budget
- Urban Sports Club
- Deutschlandticket (nationwide public transport pass)
- Company pension plan
- Offsites
- Regular team events
- Honest, transparent communication on an equal footing