Senior Customer Contract Analyst

Role Overview

• Owns and manages the contracts process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction.
• Drives identified corporate targets and departmental goals through active workload management and prioritization.
• Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders.
• Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times.
• Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements, identifying financial risks, assessing budget impacts, and validating all contract changes.
• Provides clear analysis and recommendations to internal stakeholders and Project Leads, proactively communicating financial and contractual issues.
• Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models, and presents financial terms to customers.
• Effectively negotiates with Customers to achieve mutually acceptable financial outcomes and proactively escalates material deviations to leadership, remaining engaged until resolution.
• Drives quarterly contracting targets through active workload management and prioritization and setting of plans for delivery and execution.
• Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.
• Develops internal stakeholder relationships and works independently.

Requirements

• BA/BS degree in a Business Administration, Finance or Legal field with a minimum of 2 to 5 years of experience preferably in contract drafting, and/or contracts management within a pharmaceutical research, go to market, and/or healthcare environment.
• Must be customer-centric, self-motivated, and proactive.
• Flexibility in responding to job demands.
• Must have excellent problem-solving skills and above average attention to detail.
• Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills.
• Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager.
• Demonstrates effective time management skills.
• Ability to prioritize multiple tasks with management guidance and oversight.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments.
• Ability to consistently perform and deliver a high-quality work product.
• Excellent organizational skills with ability to prioritize multiple tasks.
• Ability to work well under pressure and adapt to changing priorities.
• Professional ability to interact with individuals at all levels and different personalities.
• Good interpersonal skills and ability to work well with others.

Tech Stack

• Swift

Benefits

• We are passionate about developing our people, through career development and progression
• supportive and engaged line management
• technical and therapeutic area training
• peer recognition and total rewards program
• We are committed to building an inclusive culture – where you can authentically be yourself.