Senior Salesforce Administrator

Role Overview

• Administer and support the organization’s enterprise application ecosystem, including CRM, operational platforms, and integrated business systems.
• Manage system configurations, user access, permissions, and security to ensure data integrity, compliance, and operational reliability.
• Collaborate with business stakeholders to gather requirements and translate them into system enhancements, workflows, and automation solutions.
• Design and maintain reports, dashboards, and data visualizations that provide actionable insights for leadership and operational teams.
• Troubleshoot system issues, investigate root causes, and implement sustainable solutions to improve platform performance and user experience.
• Lead the implementation and maintenance of system integrations across enterprise applications using APIs and integration tools.
• Oversee user and license management, including provisioning, deactivation, and role-based access controls.
• Support enterprise system upgrades, releases, and new feature rollouts, including testing and change management.
• Monitor system adoption and partner with stakeholders to drive process optimization and platform utilization.
• Develop and maintain system documentation, training materials, and knowledge resources for end users.
• Provide guidance and technical expertise to cross-functional teams on best practices for system usage, automation, and data governance.
• Participate in strategic initiatives to evaluate and implement new enterprise technologies and platform improvements.
• Perform other duties as assigned to support departmental and company objectives.

Requirements

• Bachelor's Degree in Information Systems, Computer Science, Business Technology, or equivalent experience.
• 6–8 years of experience administering enterprise business systems such as CRM, ERP, or operational platforms.
• Experience managing enterprise platforms such as Salesforce, ERP systems, or similar tools.
• Strong understanding of system configuration, workflow automation, and platform administration.
• Experience supporting system integrations, APIs, and data exchange between enterprise applications.
• Proficiency with reporting, dashboards, and data analysis to support operational decision-making.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Experience supporting enterprise users in a fast-paced, cross-functional environment.
• Salesforce Administrator certification or similar enterprise platform certification.
• Experience with CPQ, ERP platforms, or enterprise integration tools.
• Knowledge of SOQL, APIs, or automation frameworks.
• Experience with enterprise data governance, system security models, and access management.
• Familiarity with ITIL practices, change management, or system release management processes.
• Ability to travel up to 10% as business needs require.
• Role requires the following physical capacity: Sedentary: primarily desk/computer work.
• Must be legally authorized to work in the USA; Elite does not provide employment sponsorship for this position.

Tech Stack

• ERP

Benefits

• Competitive Compensation Package ($126,000
• $140,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program