Cyber Security Manager

Role Overview

• Overseeing service delivery and technical account management within our Security Operations Center (SOC)
• Managing customer relationships, acting as a primary point of contact for security service delivery and technical issues
• Reporting on customer KPIs, SLAs, and operational metrics to ensure service quality and continuous improvement
• Coordinating with technical teams to address customer needs and resolve complex security incidents
• Overseeing the delivery of security services, including incident management, threat intelligence, and vulnerability management
• Conducting regular review meetings with clients to discuss security posture, ongoing projects, and improvement plans
• Supporting onboarding of new clients and ensuring smooth transition and integration
• Leading and mentoring a team of security analysts and technical specialists
• Preparing and presenting monthly reports on security operations and customer status

Requirements

• Full professional proficiency in English and Dutch, with notions of French
• A degree in Cyber Security, Information Technology, or related field, or equivalent industry experience
• Experience in service delivery, client management, or technical account management within a cybersecurity context
• Strong understanding of security operations, incident management, and customer support processes
• Excellent communication and interpersonal skills, with the ability to liaise effectively with technical and non-technical stakeholders
• Process-oriented mindset, with attention to detail and organizational skills
• Experience with security frameworks such as ISO 27001, NIST, or CIS
• Knowledge of SIEM, SOAR, or other security management tools
• Previous experience in a SOC environment or security consulting

Tech Stack

• Cyber Security

Benefits

• 32 vacation days (with the option to make it a whopping 37 days with our Benefit Motivation Plan :-))
• Meal vouchers
• Eco-cheques
• Hospitalization and group insurance
• Company laptop
• Mobile phone with unlimited use
• Training, certifications and learning opportunities
• Regular company and team meetings
• Healthy snacks including fresh fruit
• Optional sweet snacks