Key skills
SalesforceCRMCommunication
About this role
Role Overview
- Support our customers from their first days at Skello to ensure they know the tool inside out
- Enable customers to use Skello to its full potential through high-quality onboarding and training
- Advocate for customers internally by identifying upsell opportunities or risks of dissatisfaction
- Contribute to the customer experience during their first months with us
Requirements
- Be pedagogical, patient, organized, and persistent
- Excellent written and verbal communication skills
- Resourceful, able to analyze quickly and provide simple answers to complex problems
- A strong taste for human contact / customer-facing interaction
- Experience with CRM tools (Salesforce/Intercom) and familiarity with e-learning tools
- Comfortable in English. Fluency in Spanish and/or Italian is a strong plus
Benefits
- Eight RTT days in addition to five weeks of paid vacation
- A meal voucher card (Swile)
- A sustainable mobility allowance, combinable with 50% coverage of public transport costs
- Health insurance (Side Care) covered at 50%
- Tailored onboarding and a continuous training budget
- Offices in central Paris