Enable fast, predictable, and high-quality ServiceNow delivery by embedding Agile & DevOps ways of working
Coach teams and stakeholders in Agile principles
Facilitate ceremonies and remove impediments
Foster a culture of collaboration, continuous improvement, and accountability
Ensure backlog readiness and delivery predictability
Maintain security, reliability, and availability of functionality

Minimum 5 years of hands-on experience as a Scrum Master, Agile Coach, or in a similar delivery-focused role
Proven experience facilitating Scrum ceremonies (sprint planning, daily stand-ups, sprint review, retrospective)
Strong understanding of Agile frameworks (Scrum, Kanban, Lean) and DevOps delivery models
Knowledge of the full ServiceNow delivery lifecycle (across ITSM, ITOM, ITAM, SAM, HRSD, SPM, SecOps, Integrations, ATF, OT, App Engine & Now Assist)
Familiarity with ServiceNow DevOps concepts, release models, and CI/CD principles
Working knowledge of update sets, scoped applications, and promotion paths
High proficiency in backlog management, flow optimization, and delivery metrics
Excellent communication and stakeholder management skills, able to influence across teams and at different levels

Scrum Master, ServiceNow

Key skills