Build and manage strategic relationships with transportation providers, aligning their business goals with SafeRide’s performance expectations and growth strategy
Drive provider performance through regular scorecard reviews, SLA monitoring, and continuous feedback loops
Partner with providers to expand geographic coverage while optimizing for quality, cost-effectiveness, and scalability
Collaborate with Complaints & Grievances (C&G) teams to implement corrective action plans and improve provider performance
Monitor vendor activity to ensure adherence to compliance standards, including prevention of fraud, waste, and abuse
Serve as the primary escalation point for ride-related issues, ensuring timely and successful resolution in partnership with internal teams
Lead, coach, and develop a team of Network Specialists, fostering accountability, performance, and professional growth
Partner cross-functionally with internal stakeholders to align network capabilities with business needs and operational strategy
Guide providers in adopting SafeRide’s technology and operational processes to improve efficiency and service delivery

Minimum of 2 years of vendor management experience with a proven ability to build and maintain strong external relationships
Demonstrated experience influencing stakeholders and driving performance outcomes through partnership and accountability
Strong communication skills (written and verbal), with the ability to effectively present, influence, and resolve challenges
Experience monitoring and managing performance metrics (e.g., SLAs, scorecards, KPIs)
Ability to think strategically, anticipate challenges, and align actions with broader organizational goals
Experience negotiating with external partners to resolve issues and drive mutually beneficial outcomes
Ability to manage competing priorities in a fast-paced, evolving environment
Willingness to travel up to 25% for provider meetings and relationship management

Network Vendor Manager

Key skills