Define, implement, and continuously improve KPIs, metrics, and dashboards for data center operations.
Establish tracking frameworks to monitor performance, incidents, and operational efficiency across teams.
Lead operational reviews (weekly/monthly) to identify bottlenecks, inefficiencies, and improvement opportunities.
Ensure visibility and accountability through structured reporting and data-driven insights.
Standardize processes across sites, improving operational consistency, scalability, and efficiency.
Collaborate with stakeholders to align operational performance with business goals and customer SLAs.

5+ years of experience in technical project/program management, preferably in data center, cloud or infrastructure environments.
Experience with project management methodologies and tools.
Strong experience in building metrics, dashboards, and reporting systems for operations.
Strong technical skills (SQL and/or programming languages such as Python or Go).
Strong analytical skills with a good foundation in math and statistics.
Proven ability to work across multiple teams and drive alignment and execution without direct authority.
Excellent communication and stakeholder management skills.
A structured, proactive, and results-driven mindset.

Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan: Up to 4% company match with immediate vesting.
Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement: Up to $85/month for mobile and internet.
Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Senior Technical Program Manager – Data Center Operations

Key skills