Digital Operations – AI Program Manager

Role Overview

• Support weekly resource planning by auditing data, flagging capacity gaps, and coordinating staffing adjustments
• Maintain clean, reliable operational data in HubSpot and Teamwork, ensuring accuracy across project timelines, time tracking, and pipeline data
• Coordinate with vendors, track contracts, and support administrative and cross-functional operational requests
• Provide project management on internal initiatives, company goals, and rolling out client-wide programs
• Support process improvement initiatives and facilitate retrospectives for web redesigns and marketing campaigns; document and track improvement actions
• Assist project managers with day-to-day ops needs as they arise
• Help systematize forecasting inputs and PM opportunity reporting to improve revenue predictability
• Work closely with our Lead Strategist, AI & Innovation, to manage the agency’s AI intake and prioritization process — keeping initiatives scoped, tracked, and moving forward with clear ownership and defined outcomes
• Help evolve the agency’s AI roadmap as priorities and capabilities shift, ensuring alignment with operational and client service goals
• Manage end-to-end project management of AI initiatives, including budgeting, resourcing, timelines, and stakeholder accountability
• Keep the agency’s AI knowledge base current and useful — tools, initiatives, and learnings organized and accessible across teams
• Coordinate and facilitate the agency’s AI working group and related stakeholder meetings, including agenda development, status tracking, and cross-team communication
• Evolve repeatable frameworks for operationalizing AI solutions across internal workflows and client-facing services
• Partner with strategy, development, UX, and account services teams to keep AI initiatives connected to broader agency and client priorities
• Support the development of AI-enabled service offerings, helping translate capabilities into scalable, client-ready solutions

Requirements

• 3+ years of experience in operations, project management, or program coordination — digital agency or consulting background a plus; we’re open to exceptional candidates a few years out who can demonstrate the PM maturity this role requires
• Strong analytical thinking and expertise in working with data, spreadsheets, and operational reporting
• Familiarity with platforms like HubSpot, Teamwork, and Slack
• Hands-on experience with AI tools such as ChatGPT or Claude, and genuine curiosity about applying them to real operational problems
• Experience with or interest in workflow automation tools such as n8n is a strong plus
• Comfortable owning tasks and small projects independently, meeting deadlines, and working across teams without heavy direction
• Strong written communication and the ability to present ideas clearly to both peers and leadership
• Experience building or improving internal processes, documentation, or operational systems is a plus
• Familiarity with prompt engineering, AI program management, or AI tool evaluation is a plus — but we’re happy to help develop this

Benefits

• Company-sponsored health, vision, and dental insurance
• Pre-tax Flexible Spending Account (FSA)
• Profit sharing
• 4 weeks of flexible PTO from day one (5+ weeks at year 3)
• Company-paid short-term and long-term disability
• Company-paid life and AD&D insurance
• 11 paid holidays
• 401(k) with company match
• New business referral bonus
• Professional development opportunities
• Flexible work schedule
• Pre-tax DC Metro SmartBenefits