Respond to incoming calls from Business Banking customers regarding their Merchant Facility
Work to deliver exceptional customer experiences and ensure customer retention is maintained
Complete follow-up tasks that require Outbound calls to our Merchant Business Banking customers
Work within a quality driven and compliant environment
Manage complaints within required timeframes, policy and procedures.
Collaborate across channels to meet customer needs
Contribute to a team culture that is balanced across people, customer, risk and performance
Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements

Previous Banking customer service/sales experience
Experience within a contact centre environment or an operational/support role would be desirable
High level computer literacy and navigation skills
Experience in delivering high quality customer experience within required timeframes
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures.
Good problem solving and negotiation skills.
Effective interpersonal and communication skills (written & verbal)
Self-motivated and enjoy contributing to a team environment
Ability to work within a compliance environment

flexible arrangements, to work from home & the contact centre in the Brisbane CBD
tools that enable remote work to support flexible work arrangements whenever possible
range of benefits and support resources so you can create a healthy work-life balance

Merchant Service Consultant

Key skills