Senior Customer Success Manager

Role Overview

• Own assigned customers end-to-end — relationship, retention, and expansion.
• Run daily/weekly check-ins with clubs and performance departments.
• Translate biomarker data into clear, actionable performance narratives.
• Drive concrete use cases around injury prevention, recovery optimization, and load management.
• Ensure Biolyz is deeply integrated into the customer’s workflow.
• Identify risks early and proactively intervene.
• Travel frequently to customer sites and be present when it matters most (including critical match phases).
• Maintain extremely high responsiveness — football operates 7 days a week.
• Serve as the internal voice of the customer to Product and Science.

Requirements

• 2–3+ years experience in Customer Success, Account Management, sports performance environments, or similar high-responsibility roles.
• Strong understanding of football and elite sports dynamics.
• Educational or professional background in sports science, biology, physiology, exercise science, or medicine.
• A medical degree (MD) is a strong plus.
• Comfortable discussing biomarker data and physiological insights with experts.
• High ownership mentality — you don’t wait to be told.
• Willing to travel extensively.
• Very high availability and responsiveness, including occasional weekends.
• Structured, calm under pressure, and credible in high-performance rooms.

Benefits

• AAA-level compensation for AAA-level performance.
• Direct exposure to elite football environments across Europe.
• Real ownership and impact on company trajectory.
• Close collaboration with founders, scientists, and leadership.
• A culture of intensity, precision, and accountability.
• No fluff. Real outcomes.