Lead the operational lifecycle of our Rating Variance Programs.
Serve as the primary operational partner for Product and Engineering.
Support ownership of a "Pre-launch Onboarding" process for all hosted carrier contracts.
Lead the tactical execution and program design for international price updates.
Move the team from "ad-hoc heroics" to repeatable processes.
Oversee the team’s root cause and solution output.

5+ years in technical operations or logistics, with a focus on carrier management or billing systems.
Program Management background is a plus.
Advanced Data Proficiency: Proficiency with SQL and analytic platforms is preferred.
Operational Mindset: You enjoy taking complex, ambiguous problems and building a streamlined, documented process to solve them at scale.
Logistics SME: Deep understanding of the parcel industry's rating logic, including zones, weight tiers, and the technical nuances of carrier-to-platform billing.
Technical Communication: Exceptional ability to "translate" between technical and non-technical stakeholders—navigating a deep-dive with an Engineer in the morning and an operational sync with a Carrier Partner in the afternoon.
Bias for Action: You thrive in an environment where you are expected to identify a problem, build a solution, and then document the process for the broader team to follow. You think quickly and act quicker.

Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
Pets coverage is also available!
Take-as-much-as-you-need vacation policy & flexible working hours
One week-long company wide winter slow down
3 Volunteer Days Off (VTOs)
WFH stipend to set up your home office
Charity donation match up to $100
Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings.

Carrier Operations Lead

Key skills