You get a quiet satisfaction from closing a ticket cleanly.
At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch.
Our Help Desk Analysts are the people who make that real for our customers every day.
You'll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve the workflows that reduce toil for everyone.
This is a hands-on role. You'll be in the queue, on the tools, and in the conversation — covering shifts across a 24/7/365 support operation.

2+ years of experience in an IT support role.
Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack — and the ability to troubleshoot and explain them to others.
Working knowledge of Windows and macOS for diagnosing and resolving common issues.
Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk.
Working knowledge of identity and access management practices and tools.
Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues.
Familiarity with Mobile Device Management platforms — experience with JAMF is a plus.
Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small.
Strong instincts for prioritisation and decision-making when multiple things need attention at once.
A collaborative working style — you're effective across teams, time zones, and org boundaries.

Put you at the center of a product where IT support isn't a cost center — it's the whole point.
Give you direct exposure to automation and AI workflows that are actively changing how IT support gets done.
Surround you with analysts, engineers, and customer IT teams who take quality seriously and share what they know.
Give you space to build expertise across a broad technical stack in a fast-moving environment.

IT Operations Analyst

Key skills