Senior Program Manager, Solution Coordination

Role Overview

• Accountable for enterprise program management for product-related programs/initiatives
• Nurtures cross-functional organizational alignment and accountability
• Facilitates and drives necessary resource planning and capacity assessments
• Conducts the risk management and scenario planning and develops contingency and/or risk mitigation plans
• Develop, manage, coordinate, and drive program plans for successful product development, and large strategic projects, in collaboration with cross-functional teams
• Viewed as the cross-functional development partner you will facilitate technical discussions and be a thought leader during product reviews and be responsible for designing and executing process which facilitates product-related goal setting, decision making and business impact.
• Develop and manage end-to-end project plans and ensure on-time delivery.
• Track program performance with key metrics and communicate program status to stakeholders, with accountability to drive timelines, deliverables, issues, risks, and dependencies
• Develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of large company initiatives
• Partner with project sponsors to define and manage scope, assumptions, and constraints to ensure projects are aligned with business goals and strategies
• Perform risk and change management on all projects
• Responsible for proactive oversight of change management processes to communicate and reset expectations to project scope, schedule, and cost baselines

Requirements

• 8+ years of experience managing large cross-functional initiatives from inception to launch
• Bachelor’s Degree in Business, Computer Science, or Communications or a certification in Project Management or Lean Six Sigma.
• Experience working within a Project Management Office, and collaboration with Product, Engineering, Marketing, Sales, Implementation, and Operations areas
• Experience describing features and/or system details and communicating technical information effectively.
• Expert-level communication skills with experience presenting to senior executive audiences
• Strong understanding of SaaS business model and Product lifecycle development processes
• Working experience with Aha!, Jira, Confluence, or similar Agile software development tools
• Proficiency in Microsoft Office tools – Office, Visio, Excel, Project, and others
• Ability to build strong relationships with customers and internal team members
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.