Provides strong leadership for Resident Services Coordinators (RSCs)
Ensures key initiatives and core services are implemented as outlined in the Program Model and contracts
Ensures staff have the resources and training necessary to lead a high-performing center
Oversees resource center budget development
Partners with other functions to enhance volunteer/internship opportunities at the centers
Assists in developing and implementing programs
Refines program performance and assesses center performance and outcomes
Leads committees and builds relationships in the region
Participates in Project Access events
Ensures RSCs adhere to safe practices and regulatory requirements
Manages coverage for centers as needed
Conducts quarterly site visits to centers
Helps staff develop annual budgets and maintain fiscal responsibility
Provides coaching, guidance, and direction for staff development

Bachelor’s Degree in Social Work, Human Services, or related field
Minimum of three years management experience; preferably in the nonprofit field
Experience in supervising programs and program evaluation
Works effectively in an entrepreneurial, collaborative environment
Demonstrated supervisory skills with ability to lead a team and achieve results
Excellent written and verbal communication skills
Demonstrated relationship-building skills; solid judgment; critical thinking skills
Strong time management, administrative and organizational skills
Intermediate skill level with MS Office (Excel, Word, Publisher) and Outlook
Valid Driver’s License, clean driving record, and current automobile insurance
CPR & First Aid certified
Successful completion of background check

Regional Manager, Resident Services

Key skills