Contact new and unreached leads via phone, text, and email using a phone-first approach
Follow up with leads persistently (often 3-9+ times) until appointment scheduled or status confirmed
Schedule appointments promptly upon lead conversion
Manage lead intake from automated Zapier integrations into Slack
Respond to customer questions and concerns with professionalism and product knowledge
Contact customers with open estimates to follow up on their experience and answer questions
Send proactive updates to customers (e.g., job delays, team arrival notifications)
Serve as liaison between technicians, salespeople, and customers
Update sales dashboard daily (deals closed, deposits, amounts)
Update lead status dashboard (closed, scheduled, open leads)
Generate weekly reports: sales report, lead report, and customer satisfaction report (callbacks & complaints)
Maintain organized records of all lead and customer interactions
Engage in Facebook community groups to build brand presence
Reach out to group admins for promotional opportunities
Generate organic leads through community engagement
Assist with general administrative tasks as needed
Complete manager turnover calls or send templated communications when needed
Support business owner with operational efficiency

English fluency with strong phone communication skills (non-negotiable)
Phone-first mentality – You prioritize calling over texting/emailing and understand the efficiency gains
High energy and proactive approach – Willing to take ownership and follow up persistently
Responsiveness and eagerness – Quick to follow up and demonstrate enthusiasm
Reliability – Full-time commitment (Monday–Friday minimum; Saturday availability preferred)
Comfortable with high-volume lead management and multi-tasking
Bilingual (English/Spanish) – Ability to communicate with Spanish-speaking staff and customers (preferred)
Prior SDR or customer support experience – Experience with high-volume calling, lead qualification, and sales support (preferred)
Familiarity with CRM/scheduling tools or similar software (preferred)
Sales experience – Bonus for closing or supporting sales processes (preferred)

Customer Support Lead Coordinator

Key skills