Providing first-line technical support to all international Quinyx customers mainly via phone and email.
Use troubleshooting experience and available resources to resolve customers' issues.
Report on and follow up on any defects that are found.
When necessary, escalate issues to RnD and Second Line.
Develop strong relationships with internal departments and communicate with people at all levels of the organisation.
Support other parts of the organisation with questions about Quinyx’s products and customers.

Business fluent in both Swedish and English.
Service-oriented with a customer-focused mindset.
Analytical and a “people person” with a great, humble attitude.
Self-motivating with the ability to multitask, prioritise, and strong time management skills.
Able to plan own time and workload as well as meet deadlines.
A true team player with a willingness to share knowledge and experience.
Strong written and verbal communication skills.
Able to relate to and relay information to individuals in a variety of roles, including those with technical and those with non-technical understanding.

Flexible work hours and a hybrid setup with at least 2 days from the office.
Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan.
On-market pay.

Customer Support Advisor

Key skills