Senior Solutions Engineer

Role Overview

• Lead end-to-end implementation of PCS Cortex and TMS solutions for new and existing customers.
• Configure platform capabilities to match customer workflows, operational requirements, and business objectives.
• Manage implementation milestones, timelines, and deliverables in coordination with the Implementation Manager.
• Conduct onboarding sessions, training programs, and adoption support for customers.
• Act as the primary point of contact for implementation-related questions and issue resolution.
• Ensure customers achieve measurable value and operational efficiency from the PCS platform.
• Continuously improve internal implementation processes, documentation, and best practices.
• Partner with the Sales team to support the sales cycle with technical expertise and product demonstrations.
• Deliver tailored product demonstrations of Cortex and PCS TMS capabilities to prospective customers.
• Participate in discovery sessions to understand prospect workflows, technology environments, and operational needs.
• Translate customer requirements into solution design and demonstration scenarios.
• Support proof-of-concept environments and technical validation activities.
• Provide product feedback and customer insights to the Product and Engineering teams.
• Serve as a transportation technology advisor to prospects and customers.
• Provide recommendations on system configuration, workflow optimization, and platform integrations.
• Support customers in designing scalable logistics workflows using PCS technologies.
• Assist with API integration discussions and technical solution architecture when required.
• Educate customers on the value of advanced Cortex features, integrations, additional licenses, and training services.
• Identify opportunities for solution expansion and product adoption.

Requirements

• Bachelor’s degree in Business, Logistics, Information Technology, or related field
• 5+ years of experience in SaaS software implementation, solutions engineering, or technical consulting
• Experience working with Transportation Management Systems (TMS) or logistics software
• Strong understanding of transportation, brokerage, and logistics operations
• Experience delivering software demonstrations or technical pre-sales support
• Excellent communication and presentation skills
• Ability to translate complex technical capabilities into business value
• Strong analytical and problem-solving abilities
• Ability to travel up to 30%

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Hybrid work environment
• Professional development and certification programs
• Unlimited PTO
• Employee referral bonus program ($2,500 per accepted hire that you refer as an employee)