Solutions Engineer- Operational Software

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. They are seeking a Solutions Engineer – Operational Software to support customers in planning, demonstrating, and operationalizing workforce readiness solutions, focusing on staffing, scheduling, and operational preparedness through technical expertise and solution design.

Responsibilities:

• Deliver engaging, tailored product demonstrations of Vector’s Operational Software, including VectorScheduling and Vector Check It
• Partner with Sales throughout the full sales cycle, leading discovery conversations, solution positioning, and technical validation
• Translate customer operational challenges into compelling solution narratives and practical demonstration scenarios
• Design and present solution approaches that support complex staffing models, scheduling workflows, and operational readiness planning
• Map customer requirements to product capabilities and recommend effective configuration strategies and best practices
• Serve as a trusted advisor during evaluations, providing expertise in workforce scheduling and operational readiness
• Support technical validation efforts, including solution walkthroughs, proof-of-concept discussions, and technical Q&A
• Collaborate cross-functionally with Product, Engineering, and Customer Success to share feedback and ensure smooth handoffs to implementation
• Develop and maintain demo environments, playbooks, and enablement materials that reflect real-world use cases
• Contribute to customer-facing initiatives such as webinars, trade shows, and other external engagements
• Other duties as assigned

Requirements:

• 5+ years of experience in Solutions Engineering, Sales Engineering, Technical Consulting, or a similar customer-facing technical role
• Experience with workforce scheduling, staffing coordination, logistics planning, or operational resource management
• Strong presentation and communication skills with the ability to explain technical concepts to operational and executive audiences
• Ability to translate complex operational requirements into clear and effective technical solutions
• Experience supporting enterprise or SaaS software sales cycles, including technical discovery and product demonstrations
• Ability to travel up to 30%
• Experience in workforce scheduling, logistics planning, or operational staffing models such as those used in public safety, emergency response, or military quartermaster operations
• Command-level experience (e.g., shift commander, battalion chief, or equivalent senior leadership role) within a public safety agency
• Instructional certifications (such as POST Instructor or equivalent)