Project Delivery Manager

Role Overview

• Lead customer implementation projects end to end, keeping deliveries on track, on scope, and on time.
• Coordinate the technical setup — including EHR integrations — working closely with our engineering team.
• Work with customers and our Medical Operations team to ensure the right documentation templates are built and configured for each clinical environment.
• Coordinate user training programmes together with Medical Operations, ensuring clinicians are confident and ready at go-live.
• Act as the customer's primary point of contact throughout the delivery phase, building trust and maintaining momentum.
• Proactively manage risks, dependencies, and blockers across workstreams.
• Continuously refine our delivery playbook, contributing to scalable processes as our Finnish customer base grows.

Requirements

• Native-level fluency in Finnish and excellent communication skills in English (both written and spoken).
• A strong track record in project management, ideally delivering technology solutions within social or healthcare settings.
• Experience in a technology company, with particular value placed on SaaS implementation or deployment projects.
• Familiarity with healthcare IT environments — EHR integrations, clinical workflows, and change management in care organisations.
• A structured yet flexible approach: you run a tight project plan but adapt quickly when circumstances shift.
• Excellent stakeholder management — you're comfortable engaging with everyone from frontline clinicians to C-level decision-makers.
• Genuine curiosity about technology and AI — deep technical expertise is not required, but you understand how modern software products are delivered.
• An entrepreneurial mindset and comfort working in a fast-paced, scaling environment.

Benefits

• Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.