Lead customer implementation projects end to end, keeping deliveries on track, on scope, and on time.
Coordinate the technical setup — including EHR integrations — working closely with our engineering team.
Work with customers and our Medical Operations team to ensure the right documentation templates are built and configured for each clinical environment.
Coordinate user training programmes together with Medical Operations, ensuring clinicians are confident and ready at go-live.
Act as the customer's primary point of contact throughout the delivery phase, building trust and maintaining momentum.
Proactively manage risks, dependencies, and blockers across workstreams.
Continuously refine our delivery playbook, contributing to scalable processes as our Finnish customer base grows.
Requirements
Native-level fluency in Finnish and excellent communication skills in English (both written and spoken).
A strong track record in project management, ideally delivering technology solutions within social or healthcare settings.
Experience in a technology company, with particular value placed on SaaS implementation or deployment projects.
Familiarity with healthcare IT environments — EHR integrations, clinical workflows, and change management in care organisations.
A structured yet flexible approach: you run a tight project plan but adapt quickly when circumstances shift.
Excellent stakeholder management — you're comfortable engaging with everyone from frontline clinicians to C-level decision-makers.
Genuine curiosity about technology and AI — deep technical expertise is not required, but you understand how modern software products are delivered.
An entrepreneurial mindset and comfort working in a fast-paced, scaling environment.
Benefits
Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.