Telephony Product Manager

Role Overview

• Contribute to the development and communication of the product vision and strategy.
• Contribute to roadmap for assigned product areas.
• Conduct market research to identify customer needs, trends, and competitive analysis.
• Engage with customers and gather feedback to understand their pain points, requirements, and opportunities for product improvement.
• Translate customer insights and business requirements into detailed product requirements, user stories, and acceptance criteria.
• Guide and assist Product Owners in maintaining and prioritizing the product backlog, ensuring alignment with strategic goals.
• Proactively identify and resolve issues that may impact product delivery.
• Collaborate closely with engineering, design, and data science teams to deliver high-quality software products, ensuring on-time and within-budget releases.
• Participate in and ensure adherence to Agile development methodologies to realize the efficient delivery of features and enhancements.
• Utilize data and analytics to make well-informed decisions and continuously optimize product performance.
• Collaborate with marketing, sales, customer support, and other teams, as required to ensure successful product launches, adoption, and support.
• Communicate and train internal stakeholders on product enhancements and new product launches.
• Perform other tasks as required to ensure successful functioning of team and delivery of products on schedule and budget. May include tasks typically assigned to more junior Product team members.

Requirements

• Bachelor's degree in a relevant field.
• 3+ years of experience in product management, with a proven track record of delivering successful SaaS-based products.
• Automotive industry experience strongly preferred.
• Experience with AI / machine learning and data science technologies preferred.
• Experience with Agile development processes.
• Strong problem-solving and analytical skills.
• Experience working with Microsoft Office Suite, product usage tracking tools (Pendo, GainSight, etc.), UX design tools (Figma), strategy and road mapping tools (Aha!), and ticket tracking tools (JIRA, Azure DevOps, etc.) strongly preferred.
• Strong communication and leadership abilities.
• A passion for staying up-to-date with industry trends and emerging technologies.
• Ability to manage and prioritize multiple projects and deadlines.
• Strong teamwork and collaboration skills.

Tech Stack

• Azure

Benefits

• Occasional travel requirements of up to 10%