Manager, Marketing Operations

Role Overview

• Oversee end-to-end campaign operations process, including development, QA, deployment, and in-flight monitoring, ensuring the team is executing to standard and timelines are met.
• Translate business and marketing requirements into platform configuration, including: Data selection and targeting logic Personalization and content assembly Journey or automation setup
• Operate with a high degree of autonomy, proactively identifying risks, data constraints, or configuration issues and recommending solutions before they impact timelines or campaign performance.
• Rapidly evaluate campaign requests and determine the most efficient and scalable execution approach within platform and timeline constraints
• Triage and reprioritize competing campaign requests in real time, translating shifting client priorities in a dynamic environment where timelines and priorities may shift frequently
• Gather and document client requirements — questioning and challenging where appropriate to ensure exact scope is understood before work begins and factored into planning
• Perform thorough campaign QA, validating data, logic, content, links, personalization, and rendering
• Review and troubleshoot HTML for accuracy and compatibility (not responsible for building or writing new HTML development)
• Partner with HTML developers and QA testers to resolve issues efficiently and uphold quality standards
• Ensure compliance with deliverability, data governance, and content standards
• Maintain high QA standards even under compressed timelines, ensuring accuracy and reliability while balancing speed of execution
• Quickly identify risks or dependencies early and escalate when platform or data constraints impact delivery and determine the most effective workaround or escalation path
• Serve as the primary point of contact for campaign operations on your client account owing weekly status meetings, daily communication, change request management, and real-time updates on campaign status, risks, and timelines
• Communicate proactively with both client and internal stakeholders to provide clear updates on campaign status, risks, and timeline adjustments

Requirements

• 5-7 years of experience in campaign management, marketing operations, marketing automation, or CRM/email marketing — ideally in a client-facing or agency environment
• Hands-on experience executing campaigns, preferably in Salesforce Marketing Cloud
• Demonstrated ability to lead and influence cross-functional teams, with experience managing competing priorities and shifting timelines across multiple workstreams simultaneously
• Strong understanding of: Email marketing best practices Audience targeting and data-driven segmentation QA methodologies for digital campaigns
• Exceptional communication skills with the ability to clearly explain technical concepts and campaign mechanics to non-technical stakeholders
• Proven ability to prioritize work and manage multiple campaigns concurrently while meeting tight deadlines
• High attention to detail, operational discipline, and structured documentation skills.
• Proven ability to operate with a high degree of autonomy while making thoughtful, informed decisions in high-visibility, client-facing environments
• Strong ability to operate effectively in ambiguous environments where requirements and priorities may evolve quickly— this team moves fast and no two days look the same

Tech Stack

• Assembly
• Cloud

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being