Provide timely technical support and troubleshooting guidance to help resolve technical issues reported by customers
Provide on-site and remote support to customers as needed
Provide training to fabricators, OEM’s, and sales engineers regarding the proper and effective use of our materials
Document technical support actions and report in internal CRM tool
Collaborate effectively with cross-functional teams
Strong customer focus with empathy and a desire to build positive relationships
Create and maintain relevant customer and industry networks
Other duties as assigned

Bachelor’s Degree in Engineering or related technical field
May consider equivalent work experience in lieu of degree
5+ years of experience in technical service or PCB fabrication
Familiarity with PTFE and hydrocarbon based printed circuit board laminate and bonding materials as well as circuit board processing
Excellent verbal and written communication skills to convey technical concepts clearly to both technical and non-technical individuals
Verbal and written English language proficiency is required
Exceptional learning agility and adaptability

Technical Service Engineer

Key skills