Junior Customer Technical Support Analyst

Role Overview

• Provide an outstanding customer service experience via phone to identify issues reported by customers and guide them toward a resolution;
• Clarify questions about product features;
• Assist with system operation difficulties and perform fixes that do not involve programming.

Requirements

• Bachelor's degree (completed or in progress);
• Knowledge of computers, ERP/business management software, electronic invoicing (NF-e), and administrative routines;
• Reside in Rio Grande do Sul or Santa Catarina;
• Knowledge of customer experience and/or customer success;
• Familiarity with e-commerce processes, logistics systems, and sales routines on marketplaces (for example, Mercado Livre).

Benefits

🩺 Health insurance; 🦷 Dental insurance; 🍽️ Meal allowance or food allowance; 🍼 Childcare assistance; 🤑 Profit-sharing program (PPR); 🏖️ Day off during the birthday month; 💛 Life insurance; 🏋️‍♀️ Wellhub (wellness benefit); 🏖️ Férias&Co (travel benefit); 💝 Zenklub (psychotherapy/nutritional counseling); 💙 6 months maternity leave and 20 days paternity leave; 🤝🏿 Education assistance and language-course assistance.