Project & Delivery Oversight: Using ClickUp to ensure all client deliverables are completed efficiently and on schedule.
Process Mapping: Designing and optimizing service delivery pipelines and internal workflows.
Documentation: Creating the company playbook—building and documenting SOPs for client acquisition, ad launches, and internal operations.
Team Leadership: Managing task flows for the Ads and Dev teams, ensuring they have what they need to execute, and ensuring client deliveries are met on time.
Reporting: Providing organizational health reports and performance updates to the CEO.
Communication: Managing occasional client emails and internal updates (you are the bridge, but you won't be stuck in meetings all day).
System Design: Identifying opportunities for automation and better workflow integration between our marketing and fulfillment arms.

5+ years of experience in Operations or Project Management, preferably within a Marketing Agency or fast-paced digital environment.
ClickUp Mastery: You should be able to build complex workflows, dashboards, and dependencies in ClickUp in your sleep.
We are looking for a "high-drive" personality who is detail-oriented, a bit impatient with delays, and obsessed with "getting it done."
Marketing Fluency: You don't need to run ads yourself, but you must "speak the language" of digital marketing and customer acquisition.
System Architect Skills: Experience with Zapier and HubSpot is highly desirable to keep our tech stack talking.
Bias for Action: You are a "hands-on" planner who builds the plane while helping us fly it.
Independence: A high level of autonomy and the ability to prioritize a complex task list without hand-holding.

Operations Manager

Key skills