About this role

Ensure that delivery of the service or technical solution meets contractual specifications
Shape and drive strategies to ensure that company's delivery model remains a competitive differentiator
Lead the company's global service operations with focus on quality and consistency
Develop and maintain a strategy for use of leveraged service centers
Serve as a key contributor to shaping company's vision for a global delivery model
Evaluate effectiveness of company performance in relation to contracts and delivery
Recommend methods to increase performance and delivery standards
Provide independent voice and advice on review of proposals and accounts
Oversee delivery assurance reporting
Partner with legal and financial teams to assess compliance
Ensure delivery model adheres to standards and best practices
Direct and manage budget; ensure activities are appropriately funded

Master's degree or equivalent combination of education and experience
Twenty or more years of related experience
Fifteen or more years in a supervisory or management capacity
Experience working with product and services delivery in a global environment
Experience working in a global organization of size, scope and complexity
Experience working with management implications of various forms of financial data and contracts/service agreements

Vice President, Engagement Lead

Key skills