Serve as the primary contact for MOO for Business clients
Understand their business, acting as an internal advocate
Deliver an exceptional customer experience
Proactively manage the existing customer base to drive customer delight
Serve as first point of contact for your accounts predominantly over the phone and via email
Build relationships with customers to influence an increase in purchase volume
Maintain a strong understanding of MOO products and services
Actively identify opportunities for growth
Accurately forecast your anticipated monthly achievement

2-3 years of experience in a customer-facing role, preferably in sales
You’re not afraid of picking up the phone and making purposeful connections with your clients daily
You are goal-oriented, and like to chase an ambitious target
You learn new tech platforms quickly, and thrive in a hybrid work environment.
You enjoy research and planning to develop strong long term relationships with clients
You are coachable and enjoy learning new skills and strategies
You’re professional, friendly, and helpful on the phone and in writing
You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions
You are organised and disciplined in your day to day processes
You're OK with ambiguity and have a growth mindset
You have an interest or background in design and print
You enjoy a challenge and aren't afraid to try something new
You thrive in a team setting and working closely with your peers towards personal and professional growth

Account Manager

Key skills