Act as the primary point of contact for clients and institutional partners, ensuring consistent communication, expectation management, and long-term relationship building.
Coordinate with external companies providing payment and exchange services, government institutions, and technology vendors.
Liaise with Expansion team to support the definition of collaboration opportunities across sectors.
Identify cross-initiative opportunities to introduce and leverage multiple Tether technologies.
Oversee implementation progress led by Product Managers and ensure alignment with contractual terms, expectations, and delivery timelines.
Maintain governance frameworks including meeting notes, action logs, risk registers, and decision records.
Drive accountability by ensuring tasks, responsibilities, and milestones are clearly tracked and documented.
Support escalation management to Head of Technology Distribution and ensure timely resolution of operational or strategic issues.
Facilitate information flow between internal product, engineering, legal/compliance, marketing and operations teams.
Maintain dashboards and executive reports summarizing status, risks, and next steps.
Engage and maintain relationships with external companies involved in the initiative at all levels.

5+ years of experience in account management, program coordination, or project governance within technology, fintech, or consulting environments.
Proven ability to engage with corporate and government stakeholders at multiple levels.
Strong understanding of digital assets, blockchain, or financial technology ecosystems (experience with tokenization, custodial solutions, or payment infrastructure is a plus).
Excellent communication, documentation, and analytical skills.
Strong sense of ownership, initiative, and ability to operate in a fast-paced, evolving environment.
English is a must, any other language a plus.
Crypto/blockchain/AI sourcing and vendor management expertise is an advantage.

Account Manager

Key skills